Name: Susan Kahlau
Business: Visiting Angels
Address: 2200 Stafford Ave, Scranton, PA 18505
Susan Kahlau, owner and director of two Visiting Angels offices located in Forty Fort and Scranton, is passionate about helping seniors in our area.
Visiting Angels offers a wide range of services to senior citizens in the Lackawanna, Luzerne, Wyoming and Columbia counties and allows them to happily and safely remain living in their homes.
Raised in Scranton, Kahlau is a graduate of West Scranton High School and attended Bloomsburg University where she earned a bachelor’s degree in elementary education.
She spent three years teaching in the classroom, including time in the Scranton School District.
In July of 1992, she landed a sales position at the Times Leader in Wilkes-Barre. She spent 15 years working her way through the company in advertising sales, marketing and operations, eventually becoming the vice president of advertising and marketing.
Upon departure from that career path, she performed consulting work and through personal experiences with loved ones discovered non-medical homecare and decided to open a Visiting Angels franchise in Luzerne County.
The Forty Fort office has been in operation for 13 years and Scranton office for nearly five years.
Visiting Angels offers assistance in the home ranging from companionship, to personal hygiene assistance, to assisting bed-bound people.
Visiting Angels partners with hospitals and rehab facilities when a patient is being discharged for a smooth transition home. Visiting Angels also works with Home Health nurses, PT, OT, and Hospice to have additional support for the client who needs more care.
Kahlau has also helped introduce new technology into her homecare business.
Along with the wonderful caregivers they employ, Visiting Angels is now offering voice activated new technology called Constant Companion to keep loved ones safe at home. Constant Companion bridges the gap between when a human caregiver leaves and when they return again.
“It keeps clients more connected, engaged and protected 24/7. With its smart voice powered solutions, care is always there. Having a Visiting Angels caregiver plus Constant Companion greatly reduces hospitalizations for the elderly,” Kahlau said.
Kahlau attributes her success to the dedication and encouragement of her parents to pursue her dreams and education. “My parents, Susan and Anthony Patte, taught us that everyone has value and should be respected. They were and are very welcoming to everyone and were always willing to help anyone,” she acknowledged.
Her philosophy is simple, do what you love if it provides you with satisfaction, and take others along with you by providing them with opportunities and support. “Always self-assess and make adjustments often and most importantly listen to your customers. Do not make excuses make improvements,” she notes.
Her mentors have included Mark Contreras and Patrick McHugh, former publishers of the Times Leader, who allowed her to develop her skills by working in various positions at the newspaper; and Visiting Angels’ Jeffrey Johnson who shared the same philosophy of caring first and profits second.
Visiting Angels has received the following franchise awards Summit Achievement, Pinnacle Achievement, Apex Achievement; Homecare Excellence; the power of choice and employer of choice and received the HomeCare Pulse-Independent measurement of Customer Service in the industry.
She has participated in ALZ and ALS walks; Angels Snack trunk-support fellow essential employees during the COVID crisis and Valentines for Vets. She is a member of the Pennsylvania HomeCare Association; the NEPA Aging Network Alliance; and the PA Providers Coalition Association.
Kahlau has two children, Tanner and Anna, and resides in Mountaintop with her daughter. She also has three siblings, Lisa Tulaney, Deborah Riccardo and Tony Patte.