Name: Susan E. Unvarsky
Title: Vice President, US Customer Service Back Office Operations
Company: Prudential Financial, Inc.
Address: 30 E.D. Preate Drive, Scranton
Susan E. Unvarsky believes in hard work, self-awareness, a willingness to embrace change and a desire to help others to be the best they can be and this, she notes, is what has created great success in her life.
As the vice-president of the US customer service back office operations at Prudential Financial Inc., she oversees a team who consists of more than 500 associates located both domestically and internationally and is responsible for the administration of millions of life insurance, retirement and annuities solutions and outcomes for customers.
She is also responsible for transforming Prudential’s service and operating models for the future. Ensuring that better Financial Wellness is more of a reality for all of Prudential’s customers.
A visible community advocate, Unvarsky has a strong desire to give back and believes in servant leadership. She has been engaged in boardsmanship and volunteer activities that she feels support the critical needs of developing future talent; talent that has strong, ethical leadership behaviors and that recognizes the importance of inclusion, diversity and racial equity.
She is a member of the Luzerne County Community College and Kings College board of trustees; Kings Business advisory council and the Greater Scranton Chamber of Commerce Workforce Investment board. She was a former member of the boards of Luzerne County Community College Foundation; Leadership Wilkes-Barre; Scranton Chamber of Commerce; and the Visiting Nurses Association.
Outside of her ‘trustee’ capacity, she works in partnership with NEPDEC and NAACP to support their missions.
With Prudential for more than 30 years, Unvarsky has held a variety of executive positions including Chief Operating Officer of Prudential’s Retirement business; roles within product, and client relationship management roles as well. Sue has testified in Washington, D.C. in front of a joint IRS, Department of Labor and Department of Insurance panel on the importance of ‘in-plan’ retirement income solutions.
She holds a master of science degree in banking and financial services management from Boston University; undergraduate degrees in business administration from King’s College and Luzerne County Community College.
Learning the value of having mentors early on, Unvarsky admits she has many. Most recently they have been Yanela Frias, president of Prudential Retirement; Caroline Faulkner, SVP of Prudential US customer service; Suzanne Manganiello, Chief Risk Officer, and Ron Felton, NAACP. She also serves as a mentor for dozens of others, including a new commitment to mentoring individuals that are “differently-abled”.
Her parents have also been her mentors, teaching her a strong work ethic from her blue-collar upbringing; her father, a self-employed carpenter, and her mother a full-time Mom, with a part-time job to help support the family of five children.
Unvarsky’s partner of 30 years, Sharon, who has always kept her grounded in her roots has been of great support of her aspirations, as well as their son, Jimmy, who is a great mix of fearless and caring, and of whom they are so proud. Her siblings, Jeannie, John, Rick and Amy all inspire her to be a better leader and a better person.
She received the King’s College Distinguished Alumni “Leo Award”; multiple Prudential awards for leadership, innovation, and teamwork; and she is FINRA Series 7, 63 and 24 registered, in addition to having life insurance licenses.
Unvarsky is an outspoken inclusion and diversity champion. She enjoys being on the speaking circuit, and is frequently sought after for industry, leadership, women’s and not-for-profit forums for what they define as an ‘inspirational style and engaging approach around many different topics’. Her speaking engagements have included the Women in Pensions (WiPen), the SPARK Institute and the Greater Scranton Chamber Women’s Leadership Conference – empower and the American Heart Association’s Go Red events.