Name: Karen Snyder
Company Name: Kelly’s Pub & Eatery, 1802 Cedar Ave., Scranton
Karen Snyder knows that in order to be successful it really does take a village. At Kelly’s Pub & Eatery in Scranton, the success, she notes, is not hers alone, but instead a culmination of people who care about the family, staff and restaurant.
“We surrounded ourselves with good people who work hard and genuinely care about the customers. Our restaurant is a family oriented with a great reputation for great food, great people and the best hot wings in NEPA,” explains the co-owner and treasurer.
At the restaurant, Snyder is responsible for the scheduling of the staff and for completing the accounts and payroll. But, she admits, as a co-owner you have to be able to jump in where you are needed and she can be found as a waitress, bartender and hostess.
“Since the pandemic most of my time is spent in the kitchen taking the phone orders and packing to-go orders,” she explains.
Showing consistency with their food and service and always being a part of the business with one of the family members on premises to share responsibility and care of their business, has been vital to their success.
Kelly’s Pub & Eatery opened when Snyder was 18 and attending the University of Scranton. She earned her degree in elementary and early childhood education and went on to substitute in the Scranton School District.
After getting married and having children she began to work evenings at the pub.
She has volunteered in the school community with the North Scranton Vikings and Little League and Holy Rosary basketball, as well as many PTA and booster clubs for their children. She is a member of Mary Mother of God Parish.
Concentrating on health and wellness in her life, she belongs to a great work-out group and has participated in the Scranton 1/2 marathon for several years.
Her parents have been her mentors to taught their children the meaning of hard work and how you can achieve success through it.
One of nine children, she notes that her sisters work just as hard if not harder than she does.
“Our success did not happen overnight. It’s been years in the making. We’re very fortunate to have the business we have. Our dedicated staff are a major part of our success. They treat our customers like family and that brings them back again and again,” she added.
Although the many challenges of the past year have been difficult, Snyder admits that it has made their family and staff much more appreciative of and more dedicated to one another and their customers.
“They say ‘if you love what you do it won’t feel like work’. I love what I do and although it’s not always easy, it’s not work for me,” she noted.
She and her husband of 22 years, Jack, have three children. Mari 19, Jack 16, and Jimmy 14. “Because I have them, I have everything. They make me want to be a better person every day,” she notes.
The family business has won numerous awards including the Scranton Times-Tribune’s reader’s choice for best wings; the Rock 107 “Wings over Montage” for best wings; and the Chamber of Commerce Sage people’s choice awards.